Studio Policies

General Policy

  • In order to confirm your first session, advanced payment is required. First time appointments are confirmed and held with a credit card, which won’t be charged as long as all cancellation policies are met.
  • All future sessions require advance payment or will be deducted from a purchased multi-session package.
  • Please arrive early for your first session to fill out necessary paper work. Or print it from our website, and bring it with you at the first session.
  • In consideration of others and for your own safety, no smoking or gum chewing in the studio. Please limit the use of perfume or strong deodorants.
  • Classical pilates is performed with no music, occasionally your instructor may choose to play light music. This is an instructor option, please don’t request loud or beat filled music, this is best saved for your aerobics class.

Class Policy

  • All classes are on a first come first serve policy.
  • Cancellation for a reserved time in class must be made before noon the previous day or fees will be assessed.
  • Classes not meeting the minimum requirement of 2 persons, maybe be subject to cancellation at anytime.
  • For maximum results, class flow, and safety, a minimum number of 3 privates or completion of our Introductory Seminar, is required before booking group sessions.
  • For your safety, if you are more than 10 minutes late, you may not be allowed into class.
  • Those with physical limitations may not be eligible for group sessions.

Duet Policy

  • Sometimes a partner needs to miss an appointment.
    • If the other partner wishes to continue with the appointment time, additional $25 charge will be assessed. This is an upgrade fee, from a duet to a private
  • Sometimes you want to add a friend to your private session.
    • You will be charge your full private price AND assessed a $35 charge for your friend.
      • This is a courtesy to you, and NOT our normal duet policy.
      • Prior approval must be obtained from your instructor.

Cancellation Policy

  • Appointments must be canceled by noon the day before the appointment to avoid full charge for the reserved session. This policy will be strictly enforced.
    • Lessons canceled by noon the day before will not be charged.
  • If a partner for a duet does not show or cancels late, all charges will remain payable as scheduled for all parties involved.
  • If a partner on a duet cancels with notice, the remaining student will be notified and given the option of taking the lesson at the private rate or rescheduling the session. See above.
  • Introductory Seminars (lasting 6 consecutive sessions) must be canceled by noon 5 days before the first class meeting. No refunds are available after this time.

Purchased Package Refund and Transfer Policy

  • Since you are receiving a substantial discount, purchased packages are non refundable.
  • As a courtesy for you, we are happy to change packages from one type to another for the same student (i.e.. a package of privates to a package of duets), packages are non-transferable among students.
  • Pivotal Motion Pilates allows 3 months for packages to be used, from date of purchase. No transfers will be given past that time. Packages may be frozen for up to 3 months.